Terms

By using TalePaint you agree to these terms. They are written to be read, so please do.

Your books

The books you make are yours to read, share, print and give. You are responsible for what you ask the storyteller to make and for having permission to use any photos you upload, especially photos of other people and of children.

What you can't make

• Sexual content of any kind, and anything involving minors in an inappropriate way.
• Content that harasses, demeans or impersonates a real person, or that is hateful or violent.
• Anything unlawful, or that infringes someone else's rights.

The storyteller declines requests like these and writes the nearest suitable version instead. We may close accounts that keep trying.

Credits

Credits are spent when a book starts. If a book stops before every page is painted, the credits for the missing pages are returned automatically, and you can resume the book from where it stopped. Credits you buy never expire. A plan's monthly credits carry over for one extra month, then expire, and they end with the plan.

Paying

Prices are in US dollars and include everything we charge; your bank may add a currency conversion fee. Payments are handled by Stripe, and we never see your card number. Plans (Plus, Family and Bedtime Every Night) renew every month on the day you started until you cancel.

Bedtime Every Night includes one bedtime book a night of up to 8 pages with Everyday pictures. A new one unlocks at midnight in your own timezone, and nights you don't use don't carry over. Longer books, or a second book the same night, use credits.

Printed books

You can order any finished book as a printed hardcover. Before paying you see every printed page, and by ordering you confirm you've checked them. Each copy is printed just for you by our print partners and shipped with tracking. Delivery times we show are estimates.

Because every copy is made to order, an order can't be changed or cancelled once printing has started. If a book arrives damaged or misprinted, tell us within 30 days with a photo and we'll reprint it or refund it, whichever you prefer. If a parcel is lost, we'll send a new copy. Please check your address at checkout: a book sent to a wrong address you gave can't be reprinted for free. Some countries charge import duties or taxes, which are the recipient's to pay.

Cancelling

Cancel any time from your account, with no questions asked. Your plan keeps working until the end of the month you paid for and is not charged again. Every book you made stays yours to read, share and download after you cancel.

Refunds

• Credit packs: if you haven't spent any of a pack's credits, we refund it in full within 14 days of buying it.
• Plans: if your plan renewed and you haven't used it since (no credits spent and no bedtime book made), we refund that renewal if you ask within 7 days of it.
• Printed books: see “Printed books” above. Damaged, misprinted or lost copies are reprinted or refunded.
• A book that went wrong: if a book stops part-way, its unpainted pages are refunded automatically. If a finished book has a problem you can't fix with the free picture fixes, tell us and we'll repaint it or return its credits.

Refunds go back to the card you paid with and usually arrive within 5 to 10 days. This doesn't affect your rights under consumer law.

AI makes mistakes

The storyteller checks its own work, but illustrations can still come out with small oddities. You can edit words for free and ask for any page to be repainted. TalePaint is provided as it is, and while we are in preview, features and prices may change.

Contact

Questions, a problem with an order, or anything else: email support@talepaint.com. A real person reads every message.